Customer Evaluation

YOUR EXPERIENCE WITH COASTAL EQUIPMENT

1. Which of the following Coastal instruments do you:

Use?	Need Information about?
MacroAccl MacroCTD MacroCTD+ MacroDGPS MacroFlow MacroLite MacroMets MacroQual MacroSpec MacroSpec+ MacroTemp MacroTide MacroTide+ MacroTilt MacroWave MacroWave+ MacroWind Other (please specify)	MacroAccl MacroCTD MacroCTD+ MacroDGPS MacroFlow MacroLite MacroMets MacroQual MacroSpec MacroSpec+ MacroTemp MacroTide MacroTide+ MacroTilt MacroWave MacroWave+ MacroWind Other (please specify)

2. Which of the following Coastal software do you:

Use?	Need Information about?
Wizard Wizard+ PCSpec PCWave Alert	Wizard Wizard+ PCSpec PCWave Alert

3. Describe the application(s) for which the equipment was most recently used:

a. Was the deployment:
coastal?
oceanographic?
estuarine?
riverine?

b. What parameters were you measuring?

c. How was the equipment mounted?

d. How long was the deployment?

e. Was the deployment successful?

Yes No

f. Why or why not?

HELP US IMPROVE

4. Coastal’s software currently has the following capabilities:

(Please check the importance of each feature as low, medium or high).

Low	Med	High
			data plotting
			menu driven
			nondirectional wave spectra
			calculates deployment end date
			real time display
			PC compatible
			directional wave spectra

5. What other features would you like to see incorporated into our software?

6. What do you like most about Coastal’s equipment?

7. What aspect of Coastal’s equipment would you most like to see improved?

8. What are the determining factors when you purchase oceanographic equipment?

(Please check the importance of each factor as low, medium or high).

Low	Med	High
			Relationship with vendor
			Price
			Reliability
			Size
			Reputation
			Availability
			Ease of Use
			Service
			Warranty
			Past Experience
			Familiarity of equipment
			Versatility
			Documentation
			Deployment Endurance
			Other (please specify)

9. Would you consider Coastal’s equipment for any of your upcoming projects?

Yes No

Why or why not?

HOW DO WE COMPARE TO OTHERS?

	Worst				Best
Price?	1	2	3	4	5
Usability?	1	2	3	4	5
Service Quality?	1	2	3	4	5
Service Cost?	1	2	3	4	5
Reliability?	1	2	3	4	5
Ease of adding sensors?	1	2	3	4	5
Documentation?	1	2	3	4	5
Delivery Time?	1	2	3	4	5

SURVEY COMPLETED BY:

Your name (optional):

Your e-mail address (optional):

Other comments:

CONTACT INFORMATION

Please consider me and our company for:

Occasional e-mails about new products or features
Providing a link from our website to www.coastal-usa.com
Receiving a link from www.coastal-usa.com
Featuring on www.coastal-usa.com a project of ours that used Coastal manufactured equipment
Featuring on www.coastal-usa.com a project of ours that used equipment leased from Coastal

Name:		Zip code:
Company:		Phone:
Address:		Fax:
City:		E-mail:
State:		Completion Date:
Description of Project:

Thank you for your time in completing this survey. We hope to work with you again in the future!

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Coastal Leasing, Inc.
179 Sidney Street
Cambridge, Massachusetts 02139-4238
USA

Phone: 617-497-1122
Fax: 617-497-1188
E-mail: coastal@coastal-usa.com